Welcome! – Sonia Hankova – Education/Art/Science – E-Mail: sonia.hankova@gmail.com – Phone: +61 425 703 860

Non-Teaching Employment

Hospitality and Events

• Extensive experience in all areas of hospitality, from management to service
• Event coordination, staff supervision and training, resource development and management, stakeholder liaison, staff hiring, rostering, administrative tasks, fiscal responsibilities
• Experience with corporate boardrooms, cocktail parties, weddings, al a carte, silver service, restaurant, cafe,bar, catering, intimate (in-home) and large functions with up to 2500 guests, festivals
• Focus on catering, corporate sector, private events with high-end clients, diversity of venues, festivals

Rainbow Serpent Festival, Gap Events – (2013 present) – Supervisor / Co-Manager (seasonal)

• Coordination of the provision of information to festival patrons, enabling improved experience
• Trouble-shooting issues; liaison and referral to relevant departments
• Providing assessment and counselling to patrons in need of assistance
• Staff supervision and training, prioritisation/allocation of work
• Resource development, maintenance and administrative duties
• Promoting a culture of teamwork and customer service excellence

Libby Reid Catering – (2014 Oct – current) – Senior Catering Events Staff (casual)

• Facilitating high quality catering events and functions at various public and private venues around Melbourne

Food and Desire – (2012 – 2015) – Food and Beverage Staff (casual)

• Providing premium quality food and beverage service to high-end clients at various venues and private residences around Melbourne

Self Employed – (2012 – current) – for all your hospitality needs

Allens Arthur Robinson – (2006 – 2012) – Catering Events Coordinator (full time)

• Overseeing the day-to day operations of the catering department in the provision of high standard of catering services to internal and external stakeholders in servicing of board rooms, conference rooms, seminar/training rooms, functions and events

Pinnacle Hospitality People – (2000 – 2006) – Hospitality Temp (casual, management to service, all aspects of the hospitality industry across Melbourne.

• Venues include: Coles Myer HQ (2 years), PriceWaterhouseCoopers (1 year), Government House, Hilton, Sofitel, Crown, Hyatt, Quay West, Australian Open Tennis, Spring Racing Carnival, Etihad Stadium, MCG, AXA, Rio Tinto, ANZ, Macquarie Bank, Shell, Freehills, The Age, Credit Suisse… the list goes on…

Hospitality work across various establishments, in London, across Europe and in Australia (1996 – 2000)

Recreation and Tourism

Mt Buller Ski and Snowboard School, Mt Buller VIC – (2014 2014) – Ski and Snowboard Instructor (seasonal)

• Leading and instructing groups and private guests through ski and snowboarding lessons
• Teaching classes of all ages 3 y.o. to adults
• Customer liaison and communication
• Lesson planning, assessment, feedback
• Catering to individual learning needs and differentiating instruction
• Application of age specific pedagogies
• Participation in ongoing in-house and external training and personal development

Alzburg Resort, Mansfield, VIC – (2003 – 2006) – Tour Guide

• Managing day-to-day operations of coach tours from Melbourne to Mt Buller
• Coordination of food supplies, travel, activities, accomodation for guests
• Liaison with internal and external stakeholders
• Administrative duties, fiscal responsibilities
• Staff training, hiring and induction